Return And Refund Policy

Return And Refund Policy

Thank you for shopping at Ekal Enterprises powered by JB Enterprises!

We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility: You have 15 calendar days to return an item from the date you received it.
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: Your item needs to have the receipt or proof of purchase.

2. Refunds

  • Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Processing: If your return is approved, we will initiate a refund to your original method of payment.
  • Timeframe: You will receive the credit within 7 days.

3. Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exceptions

  • Non-returnable Items: Customized or personalized items cannot be returned or refunded.
  • Damaged Items: If the product is damaged or not in its original condition, we reserve the right to reject the return.

5. Contact Us

We appreciate your understanding and cooperation. Thank you for choosing Ekal Enterprises!