We are committed to delivering your orders promptly and efficiently. Please review our shipping policy for detailed information on how we handle shipping and delivery.
1. Order Processing
- Processing Time: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us at support@ekalenterprises.com.
2. Shipping Rates and Delivery Estimates
- Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Time: Estimated delivery times vary based on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
- Shipping Locations: We currently ship within India. For international shipping inquiries, please contact us at support@ekalenterprises.com.
3. Shipment Tracking
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on the carrier’s website.
- Delivery Updates: We will keep you informed of any updates regarding your shipment. If you have any questions about your shipment status, please contact us.
4. Delivery Issues
- Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange a re-shipment. Additional shipping charges may apply for re-shipment.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been delivered. If you believe your package is lost or stolen, please contact the shipping carrier for assistance.
5. International Shipping
- Customs, Duties, and Taxes: Ekal Enterprises is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- International Shipping Inquiries: For shipping outside of India, please contact us at support@ekalenterprises.com to discuss options and rates.
6. Shipping Policy Changes
- Policy Updates: We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page. It is your responsibility to review this page periodically for updates.
7. Contact Us
- If you have any questions or concerns about our shipping policy, please contact us at support@ekalenterprises.com. We are here to assist you and ensure a smooth delivery experience.